Contact us
We typically reply within 2 business days
Support email
For help with accounts, billing, refunds, or technical issues, email us at:
What to include
- Your parent account email (the one used to sign in)
- Student name (if the question is about a child's account)
- A short description of the issue
- For billing: approximate purchase date and plan name
Common topics
- Subscriptions & cancellations — see Refund Policy
- Terms of use — see Terms of Service
- Pricing & plans — see Pricing
About GATE Prep WA
Online GATE/ASET practice for Western Australia families. Based in Australia; services are provided digitally at gateprepwa.com.
This platform is not affiliated with ACER or the WA Department of Education.
See also Terms of Service, Privacy Policy, Refund Policy, and Contact.